Privacy policy

**Privacy Policy for Viva Foods - 

This Privacy Policy outlines how Viva Foods ("we," "us," or "our") collects, uses, shares, and protects personal information obtained through our website and mobile application (collectively referred to as the "Platform"). By using the Platform, you consent to the practices described in this Privacy Policy.

**1. Information We Collect**

1.1. **Personal Information**: We may collect personal information such as your name, contact information, email address, and location when you register an account on the Platform.

1.2. **Order Information**: We collect information related to your food orders, including order history, payment details, and delivery preferences.

1.3. **Location Data**: With your consent, we collect location data to provide accurate delivery services and personalize your experience.

1.4. **Device Information**: We may collect information about the device you use to access the Platform, including device type, operating system, and browser information.

**2. How We Use Your Information**

2.1. We use your personal information to provide, maintain, and improve our services, including order processing, delivery, and customer support.

2.2. Your information helps us personalize your experience, offer promotions, and enhance the Platform's functionality.

2.3. We may use your data for analytics, market research, and to optimize our business operations.

**3. Sharing of Information**

3.1. We may share your information with partner restaurants, delivery partners, and payment processors to fulfill your orders and improve our services.

3.2. Your information may be shared with third-party service providers who assist us in delivering our services, such as hosting, analytics, and customer support.

3.3. We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

**4. Data Security**

4.1. We implement technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

4.2. Despite our efforts, no data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

**5. Your Choices**

5.1. You can access, update, or delete your personal information by accessing your account settings on the Platform.

5.2. You can opt-out of receiving promotional communications from us by following the instructions provided in such communications.

**6. Children's Privacy**

6.1. The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without parental or guardian consent.

**7. Changes to this Policy**

7.1. We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the Platform.

**8. Contact Us**

8.1. If you have questions or concerns about this Privacy Policy, please contact us via info@vivafoods.org.